Privacy Policy bajevi

1. Introduction & our commitment

At bajevi, we take your privacy and the protection of your personal information extremely seriously. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website and services.

We comply with international data protection regulations and best practices to ensure your information remains secure and confidential at all times. By using our platform, you consent to the terms outlined in this Privacy Policy.

Bajevi believes in transparency and control. You have the right to know, access, correct, and delete your personal data when necessary. We have clearly explained all these aspects in this policy so you can use our platform with complete confidence.

2. Information collection - what data we collect

To provide you with our services and manage your account, bajevi collects various types of personal information. We only collect information that is necessary to deliver our services and is legally required.

Personal identity information

• Full name, date of birth, and nationality
• Email address and mobile number
• Physical address (current and permanent)
• Government-issued ID (National ID, Passport, Driving License)
• Bank account and payment method details

Transaction & financial information

• Deposit and withdrawal history
• Betting history and gaming activity
• Account balance and transaction records
• Transaction information received from payment gateways
• Bonus usage and wagering data

Technical and device information

• IP address and geographic location
• Browser type, version, and settings
• Operating system and device type
• Cookies and tracking data
• Login times, session duration, and click patterns

Verification & KYC documents

• Documents uploaded for identity verification
• Proof of address (utility bill, bank statement)
• Selfie or live verification photo
• Biometric data (where applicable)

3. Information use - how we use your data

Bajevi uses the information collected from you for various legitimate purposes necessary to provide our services and meet legal obligations. We do not misuse your data and always keep it secure.

Primary Use

• Account creation, management, and maintenance
• Verifying your identity and age
• Processing deposits and completing withdrawals
• Providing betting and gaming services
• Issuing and managing bonuses and promotions
• Customer support and communications

Security and fraud prevention

• Detection and prevention of fraudulent activity
• Implementing Anti-Money Laundering (AML) measures
• Account security and prevention of unauthorized access
• Monitoring and investigating suspicious activity
• Implementation of responsible gaming policies

Service improvement & personalization

• Analyzing and improving user experience
• Personalized game recommendations and content customization
• Platform performance optimization
• Development of new features and services
• Marketing and promotional communications (with your consent)

Legal and regulatory compliance

• Meeting licensing authority requirements
• Cooperation with legitimate law enforcement requests
• Tax and financial reporting obligations
• Dispute resolution and legal proceedings
• Enforcement of Terms and Conditions

4. Data security - how your information is protected

Bajevi protects your personal information using cutting-edge security technology and industry best practices. We have implemented multi-layered security measures to ensure the confidentiality, integrity, and availability of your data.

Technical security measures

• 256-bit SSL/TLS encryption - all data transmission encrypted
• AES-256 encryption - your stored data is protected
• Secure firewall and intrusion detection system
• Regular security audits and penetration testing
• DDoS protection and anti-bot measures
• ISO 27001 certified secure data center

Administrative and organizational security

• Strict access controls - access limited to authorized personnel only
• Regular staff training and awareness programs
• Confidentiality agreements and background verification
• Data backup and disaster recovery plan
• Incident response plan and breach notification procedures

Payment Security

• PCI-DSS compliant payment processing
• Tokenization - card details are not stored
• 3D Secure authentication for all card transactions
• Trusted payment gateway partners
• Real-time monitoring of every transaction

5. Cookies and tracking technology

The bajevi website uses cookies and similar tracking technologies to enhance your browsing experience, improve site functionality, and remember your preferences. You can control cookies in your browser settings.

Types of Cookies

Manage cookies

You can block or delete cookies using your browser settings. However, be aware that if you disable certain cookies, some features of our site may not work properly. Essential cookies are necessary for us to provide our services and cannot be disabled.

6. Information sharing with third parties

Bajevi respects your privacy and only shares information with trusted third parties under specific circumstances. We never sell or share your personal information without authorization.

Who we share information with

• Payment processors: Banks and payment gateways to process your transactions
• Verification services: Third parties for KYC and identity verification
• Game providers: Live Casino and slots game providers
• Cloud services: Data storage and hosting providers
• Analytics tools: Google Analytics and other performance monitoring tools
• Customer Support: Live chat and support ticket system
• Marketing partners: Email and SMS service providers (with your consent)

Legal disclosure

We may be required to disclose your information in the following circumstances:

• Legitimate court orders or subpoenas from law enforcement
• Protecting legal rights and defending legal claims
• Fraud investigation and prevention of security threats
• Regulatory requirements of licensing authorities
• Protection of national security or public interest

7. Your privacy rights

Bajevi believes you should have complete control over your personal information. We provide you with the following rights that you can exercise at any time.

Your key rights

• Right of access: The right to know what information we hold about you
• Right to rectification: Right to update or correct incorrect or incomplete information
• Right to deletion: Right to request deletion of your data in certain circumstances
• Right to restrict processing: The right to request restrictions on how your data is used
• Data portability: The right to receive your data in a machine-readable format
• Right to object: Right to object to certain types of processing
• Consent withdrawal: Right to withdraw previously given consent at any time

How to exercise your rights

To exercise your privacy rights, you can contact us through the following methods:

• Log in to your account settings and update the information directly
• Email our Data Protection Officer: [email protected]
• Contact our customer support team via live chat or phone
• Send written request to our registered address

We will try to respond within 30 days of receiving your request. For complex requests, this timeframe may be extended by an additional 30 days, and we will inform you of the reason for the delay.

8. Data retention policy

Bajevi retains your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by legal and regulatory obligations.

Retention Period

• Active accounts: Data is retained for the duration of account activity
• After account closure: 5-7 years for legal obligations
• Transaction records: 7 years for tax and financial regulations
• KYC documents: 5 years in accordance with AML regulations
• Marketing data: 6 months after consent withdrawal or opt-out
• Log files: 12 months for security purposes

After the retention period expires, we securely delete or anonymize your personal information so that it can no longer be used to identify you.

9. International data transfer

Bajevi is an international platform and your data may be stored and processed on servers located in different countries. We ensure your data always receives adequate protection, regardless of where it is processed.

Data transfer security measures

• European Commission-approved Standard Contractual Clauses (SCC)
• Privacy Shield Framework or equivalent mechanisms
• Data processing agreements with all international partners
• Regular compliance audits and risk assessments

If your data is transferred outside your country, we ensure the destination country provides adequate data protection laws or we put appropriate contractual safeguards in place.

10. Children's privacy

Bajevi does not knowingly collect personal information from or provide services to individuals under the age of 18. Our platform is for adults only.

We implement strict age verification processes to ensure all users are of legal age. If we learn that a minor has registered on our platform, we will immediately suspend their account and delete all their personal information.

11. Policy updates and changes

Bajevi may update this Privacy Policy from time to time to reflect our practices, new technologies, legal requirements, or business reasons. We will notify you of any significant changes.

How we notify you

• The updated policy will be posted on our website
• Email notifications will be sent for significant changes
• A notification will appear in your account dashboard
• The "Last Updated" date will be displayed at the top of this page

We encourage you to review this Privacy Policy regularly so you can stay informed about how we protect your information. Continuing to use our services after updates means you consent to the revised policy.

12. Contact & complaints

If you have any questions, concerns, or complaints about your privacy, we want to hear from you. bajevi has a dedicated Data Protection team ready to handle all your privacy-related matters.

Contact information

• Data Protection Officer: [email protected]
• Customer Support: [email protected]
• Live chat: Available 24/7 on our website
• Complaints hotline: Available in your account area

We take all complaints seriously and work quickly to resolve your concerns. If you are not satisfied with our response, you have the right to file a complaint with the Data Protection Authority in your country.